Parkview Creative Ltd is committed to the protection of your rights and your privacy. ​Our Privacy Policy explains how we collect, store and use the information you give to us. If you have any questions concerning your personal data and how we look after it please contact us at info@parkviewcreative.com. ​

 

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We agree to:

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• Be clear about why we need to collect your personal information and what we are going to use it for

• Make it easy for you to tell us how you would like us to keep in touch

• Only collect the information we need to make sure we deliver the best service

• Never sell or share your personal information, or let other organisations use it for marketing

• Take good care of your personal information, and make sure it is up to date, safe and secure at all times

• Make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information

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Overview:

 

We collect personal information from our clients who contact us, use our services or suppliers. We do this both electronically and occasionally in a paper format.

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In addition we also collect details automatically about the pages you visit on our website. Please see our Cookies Policy below for more information.

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In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

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If you no longer want us to process your personal details you can ask us to stop at any time by contacting info@parkviewcreative.com

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We use the information you share with us to:

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• Make sure you receive the service or information you have requested or purchases

• Carry out reasonable administration in relation to our work

• Keep in touch with you in the way that you want us to through email marketing

• Better understand our clients so that we can personalise and improve the services we offer.

  

We will need to make changes to this policy from time to time, to make sure that we are always providing you with the latest information about what is happening to your personal information.

 

This policy was last updated on 31 May 2022.

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What information do we collect and how?:

 

We collect personal information about you that helps us to deliver and improve our services. This includes:

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• Name and address (workplace or personal)

• Email address and telephone numbers

• Payment information

• How you would like to hear from us

• Details of previous shoots you have booked with us 

• Enquiries and feedback

• Interaction with our social media pages

 

If you have provided details for someone else, for example by booking a shoot or service for them, we will not contact that person until they have been given the opportunity to let us know their communication preferences. If you have contacted us on behalf of an organisation, we will also store details of your employer.

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When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our clients and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information. Please see our Cookies Policy below for more information.

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From time to time we may use specialist companies to help us identify individuals who we think might be interested in collaborating with us. This will only be done when individuals give permission to the relevant third party organisations to share the data they hold on them, or if the data is already publicly available.

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What do we do with the data?:

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We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service. 

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We will also do our best to keep your information up to date. This includes monitoring returned mail and emails. We also use information from the Post Office's National Change of Address database, the telephone preference service, the mailing preference service, the Bereavement Register and other similar suppression lists to make sure we do not send communications to the wrong place or person.

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Please do let us know if your details have changed.

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Receiving marketing information from Parkview will always be your choice, and you can choose how you would like to receive that information from us. You can also change your mind at any time, and we will keep your preferences up to date.

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We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is one per month, in addition to communications that are not marketing related described above.

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We may at times invite you to events or share offers and services with you in line with this privacy policy. We will only contact you for marketing purposes by telephone or text message (SMS) if you have told us we can. 

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We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will have a link to help you unsubscribe if you wish to stop this.

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Who can access the information?:

 

Your information will only be accessible to our staff and contractors if they are trained and it is appropriate in order for them to carry out their role in line with this Privacy Policy. 

We will never sell your personal information, or let other organisations use it for their own purposes.

 

We will only share your personal information where:

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• We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority

• We have engaged a supplier or contractor to carry out services on our behalf, such as organising a shoot.

 

We only work with trusted suppliers who have agreed to treat your information as respectfully as we do and in accordance with data protection legislation.

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Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

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How do we keep your information safe?:

 

The security of your information is paramount to us. We use encryption for transfer of data and our networks are regularly monitored to ensure they remain secure.

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We also regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.

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Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.

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We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.

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We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.

 

If we dispose of your information it will always be done securely.

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Understanding your rights:

 

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

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• The right of access to a copy of the information we hold about you (this is known as a subject access request)

• The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)

• The right to have inaccurate data rectified

• The right to object to your data being used for marketing or profiling, and

• Where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract.  The information will be provided in a common electronic format

 

Please bear in mind that there are exemptions to the rights above and though we will always try to respond to your requests there may be situations where we are unable to do so.